Terms & Conditions

Ordering Information:
Many of our products may be ordered online 24 hours a day via our secure shopping cart.

If you prefer not to order online or if you require technical assistance in product selection please call us at 1.800.667.8721. A friendly & knowledgeable customer service representative will be happy to take your order and answer any questions you may have.

You may also print out the order form and mail it to us. Simply add the item to your cart online, click "Checkout" and select the link to print your order for faxing or mailing. Note that you do not submit any information via the website this way...information is not transmitted unless you hit the submit button at the end of the online ordering process.

Copyright:

This website and all of its contents and design, graphics, text and layout are Copyright 2011 HomeComforts.com. ALL RIGHTS RESERVED. You may copy electronically and print hard copy portions of this website to be used as an information or shopping resource only. Any other use of this website (reproduction of content for any use other than stated above, distribution or modification) without prior written permission from HomeComforts.com is strictly prohibited.

Pricing Info Disclaimer:

While we do our very best to insure that the pricing and product information on our website is accurate, occasionally typographical and informational errors do appear. We apologize for any inconsistency, but reserve the right not to fulfill orders based on incorrect pricing or information.

Payment Methods:
We gladly accept Visa, MasterCard, Discover and American Express Cards and Business or Personal Checks, Bank Checks (no wait), as well as Electronic Checks.

Sales Tax:
Connecticut residents & businesses please add 6.00%

Shipping Information
All of our products are drop-shipped directly from the manufacturer, importer, or master distributor, so freight charges will vary.

Standard UPS or FedEx Ground: Ship time is indicated on each page next to the model number. Standard deliveries cannot be shipped to a P.O. Box. The orders are shipped Monday through Friday only. Once you receive your order, please inspect it for damages or defects. Should your item be defective or damaged in any way, please call our customer support at 1-800-667-8721
.

Freight Deliveries: (by Truck) If your order will be shipped via freight, a representative from the freight company will contact you by phone to arrange for delivery. The delivery will be arranged within a specific 4-hour time period. Please be aware that freight deliveries are to the curbside only. Our Vendors/Manufacturers make every possible effort to minimize damage and defect to the products. When you receive your order, make an immediate visual inspection of the cartons for possible damage. If the carton is dented, note ˜Damaged" (if inspected) or ˜Possible Internal Damage" on the Bill of Lading instead of signing for the product. Do not sign for a shipment as in good condition if it is not or if you did not open and physically inspect the product itself. DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED IT. This will allow you the chance to refuse the item if it is damaged or defective. Should you not have time to inspect it, please sign the receipt as 'uninspected'. By applying only your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, you must file the claim with the freight company, as we will have no recourse with the carrier if the item has been accepted with your signature.

White Glove Delivery:
White Glove delivery provides in-home placement of large items. The Silver service (free) includes delivery into room of choice, up to two flights of stairs, no unpacking, no assembly, no debris removal. The delivery window is typically 14-21 days. This includes transportation of your shipment to a local delivery agent who will contact you to schedule a mutually convenient delivery time within a 4-hour window. Please inspect the packaging as well as your items before signing the Proof of Delivery receipt. Note any damages on the receipt or write Refused Due to Damage if you are refusing a delivery. This is important so the credits and claims can be made if necessary. Upgrades to Gold or Platinum delivery service are available (where specified) for an extra charge. Gold Service includes inside placement, two flights of stairs, unpacking, debris removal, and setup limited to 15 minutes (no usage of tools). Platinum Service includes inside placement, two flights of stairs, unpacking, debris removal, and light assembly limited to 30 minutes (with tools).

Shipments Outside of the Contiguous United States:: For deliveries outside of the contiguous United States, such as Alaska, Hawaii, Canada or Puerto Rico, additional shipping costs will be incurred. When we receive your order, we will obtain a shipping quote and inform you of the costs so that you can review your order before it is processed or charged to you. Some vendors may not ship outside of the contiguous United States, in which case, you will be notified via e-mail. International orders are not accepted.

Return Policy
Returns:
Our intention here at HomeComforts.com is that you receive goods exactly as described but, if you do need to make a return; our intention is to make it hassle free. If the product you have received is defective, we will gladly ship you another at our expense. If the product has been damaged in transit, we will provide a replacement subject to our “Damages” terms below. For both defective and damaged products, claims must be reported to us within 10 days of delivery. Any claims made after this 10 day period can not be accepted and returns must be complete within 30 days.

Returns for other reasons must be made within 30 days, freight paid, and with an appropriate RAN. The goods must be in the original packaging complete with all original contents, including manuals and warranty cards; and be in re-saleable condition. Credits are less the original shipping charges incured for the original shipments.  There is no restocking fee if an order is placed  for an exchange or replacement of equal or greater value. Otherwise, you may choose full Store Credit for use at any of our online stores; or a refund less a 15% deduction.

Returns must be sent to the address specified in the RAN. Regrettably, our address in Stratford is offices only so returns cannot be accepted. Any items returned to HomeComforts.com without express approval cannot be accepted and will be refused.

Unfortunately we cannot accept returns from Canada, on Minimum Order items, Custom and most Made-to-Order items.

RAN
A Return Authorization Number MUST be obtained from us before returning any item. Return goods must be shipped to the appropriate manufacturer's or distributor's warehouse. Goods returned to our office address without approval will not be accepted and will be returned to you.

Damaged Goods:
If a product is damaged in transit, we will help claim insurance from the shipping company, but this must be done within 10 days. If you allow this time to elapse, we will be unable to make the claim and the return cannot be accepted.

Cancellations:
Custom, Special Order and Made-To-Order goods may not be cancelled after three days. Goods already shipped may not be cancelled.

Product Image Disclaimer:

Due to the variances in computer monitors and users' personal settings, we cannot guarantee that the color represented in the image on your monitor is exactly as the item appears in the physical world.

Privacy Policy
At HomeComforts.com, we know that your privacy is important to you. The information we collect from you when you place your order is used exclusively to fulfill your order and to contact you about your order, if necessary. We will not rent or sell your name, e-mail address or personal information to third parties. We may send you occasional newsletters via e-mail or snail mail, and we also post selected testimonials on our website with the name and hometown listed. We will remove your name from our mailing list or from our testimonials at your request.

Security
Online ordering at HomeComforts.com is safe and secure. We use Thawte Secure Socket Layer (SSL) software to encrypt the data you send to us, so you can be sure that your information is protected. Additionally, Hacker Safe tests and certifies our site daily so that it meets the highest security scanning standards of the U. S. government, Visa, MasterCard, American Express and Discover. You can click on both of the icons to verify our website security at any time.

Fair Price Guarantee
HomeComforts.com, a reputable company with a proven track record, strives to bring you the best in value, as well as quality and selection. If you find an item at a lower price anywhere online, please e-mail us at support@HomeComforts.com, or call us at 1-800-667-8721 and let us know. Since we value your business, we will do what we can to match the price. When you shop online at HomeComforts.com, you will receive the outstanding service and security you deserve.