Our intention here at HomeComforts.com is that you
receive goods exactly as described but, if you do need to make a
return; our intention is to make it hassle free. If the product
you have received is defective, we will gladly ship you another at
our expense. If the product has been damaged in transit, we will
provide a replacement subject to our “Damages”
terms below. For both defective and damaged products, claims must
be reported to us within 10 days of delivery. Any claims made
after this 10 day period can not be accepted and returns must be
complete within 30 days.
Returns for other reasons must be made within 30 days, freight
paid, and with an appropriate RAN. The goods
must be in the original packaging complete with all original
contents, including manuals and warranty cards; and be in
re-saleable condition. Credits are less the original shipping
charges incured for the original shipments. There is no restocking fee if an order is
placed for an exchange or replacement of equal or greater value.
Otherwise, you may choose full Store Credit for use at any of our
online stores; or a refund less a 15% deduction.
Returns must be sent to the address specified in the
RAN. Regrettably, our address in Stratford is offices only so
returns cannot be accepted. Any items returned to
HomeComforts.com without express approval cannot be accepted
and will be refused.
Unfortunately we cannot accept returns from Canada, on Minimum
Order items, Custom and most Made-to-Order items.
A Return Authorization Number MUST be obtained from
us before returning any item. Return goods must be shipped to the
appropriate manufacturer's or distributor's warehouse. Goods
returned to our office address without approval will not be
accepted and will be returned to you.
If a product is damaged in transit, we will help claim insurance
from the shipping company, but this must be done within 10 days.
If you allow this time to elapse, we will be unable to make the
claim and the return cannot be accepted.
Custom, Special Order and Made-To-Order goods may not be cancelled
after three days. Goods already shipped may not be cancelled.
Due to the variances in computer monitors and users' personal
settings, we cannot guarantee that the color represented in the
image on your monitor is exactly as the item appears in the