Return Policy

Our intention here at is that you receive goods exactly as described but, if you do need to make a return; our intention is to make it hassle free. If the product you have received is defective, we will gladly ship you another at our expense. If the product has been damaged in transit, we will provide a replacement subject to our Damages terms below. For both defective and damaged products, claims must be reported to us within 10 days of delivery. Any claims made after this 10 day period can not be accepted and returns must be complete within 30 days.

Returns for other reasons must be made within 30 days, freight paid, and with an appropriate RAN. The goods must be in the original packaging complete with all original contents, including manuals and warranty cards; and be in re-saleable condition. Credits are less the original shipping charges incured for the original shipments.  There is no restocking fee if an order is placed  for an exchange or replacement of equal or greater value. Otherwise, you may choose full Store Credit for use at any of our online stores; or a refund less a 15% deduction.

Returns must be sent to the address specified in the RAN. Regrettably, our address in Stratford is offices only so returns cannot be accepted. Any items returned to without express approval cannot be accepted and will be refused.

Unfortunately we cannot accept returns from Canada, on Minimum Order items, Custom and most Made-to-Order items.

A Return Authorization Number MUST be obtained from us before returning any item. Return goods must be shipped to the appropriate manufacturer's or distributor's warehouse. Goods returned to our office address without approval will not be accepted and will be returned to you.

Damaged Goods:
If a product is damaged in transit, we will help claim insurance from the shipping company, but this must be done within 10 days. If you allow this time to elapse, we will be unable to make the claim and the return cannot be accepted.

Custom, Special Order and Made-To-Order goods may not be cancelled after three days. Goods already shipped may not be cancelled.

Product Image Disclaimer:

Due to the variances in computer monitors and users' personal settings, we cannot guarantee that the color represented in the image on your monitor is exactly as the item appears in the physical world.