Many of our products may be ordered online 24 hours a day via our
secure shopping cart.
If you prefer not to order online or if you require technical
assistance in product selection please call us at 1.800.667.8721.
A friendly & knowledgeable customer service representative will be
happy to take your order and answer any questions you may have.
You may also print out the order form and mail it to us. Simply
add the item to your cart online, click "Checkout" and select the
link to print your order for faxing or mailing. Note that you do
not submit any information via the website this way...information
is not transmitted unless you hit the submit button at the end of
the online ordering process.
This website and all of its contents and design, graphics, text
and layout are Copyright 2011 HomeComforts.com. ALL RIGHTS
RESERVED. You may copy electronically and print hard copy portions
of this website to be used as an information or shopping resource
only. Any other use of this website (reproduction of content for
any use other than stated above, distribution or modification)
without prior written permission from HomeComforts.com is strictly
While we do our very best to insure that the pricing and product
information on our website is accurate, occasionally typographical
and informational errors do appear. We apologize for any
inconsistency, but reserve the right not to fulfill orders based
on incorrect pricing or information.
We gladly accept Visa, MasterCard, Discover and American Express
Cards and Business or Personal Checks, Bank Checks (no wait), as
well as Electronic Checks.
Connecticut residents & businesses please add 6.00%
All of our products are drop-shipped directly from the
manufacturer, importer, or master distributor, so freight charges
Ship time is indicated on each page next to the model number.
Standard deliveries cannot be shipped to a P.O. Box. The orders
are shipped Monday through Friday only. Once you receive your
order, please inspect it for damages or defects. Should your item
be defective or damaged in any way, please call our customer
support at 1-800-667-8721
Truck) If your order will be shipped via freight, a representative
from the freight company will contact you by phone to arrange for
delivery. The delivery will be arranged within a specific 4-hour
time period. Please be aware that freight deliveries are to the
curbside only. Our Vendors/Manufacturers make every possible
effort to minimize damage and defect to the products. When you
receive your order, make an immediate visual inspection of the
cartons for possible damage. If the carton is dented, note
˜Damaged" (if inspected) or ˜Possible Internal Damage" on the Bill
of Lading instead of signing for the product. Do not sign for a
shipment as in good condition if it is not or if you did not open
and physically inspect the product itself. DO NOT SIGN FOR YOUR
ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED IT. This will allow you
the chance to refuse the item if it is damaged or defective.
Should you not have time to inspect it, please sign the receipt as
'uninspected'. By applying only your signature, you are signing a
document stating that you have inspected the item and it is in
good condition. In this case, you must file the claim with the
freight company, as we will have no recourse with the carrier if
the item has been accepted with your signature.
White Glove delivery provides in-home placement of large items.
The Silver service (free) includes delivery into room of choice,
up to two flights of stairs, no unpacking, no assembly, no debris
removal. The delivery window is typically 14-21 days. This
includes transportation of your shipment to a local delivery agent
who will contact you to schedule a mutually convenient delivery
time within a 4-hour window. Please inspect the packaging as
well as your items before signing the Proof of Delivery receipt.
Note any damages on the receipt or write Refused Due to Damage if
you are refusing a delivery. This is important so the credits and
claims can be made if necessary. Upgrades to Gold or
Platinum delivery service are available (where specified) for an
extra charge. Gold Service includes inside placement,
two flights of stairs, unpacking, debris removal, and setup
limited to 15 minutes (no usage of tools). Platinum Service
includes inside placement, two flights of stairs, unpacking,
debris removal, and light assembly limited to 30 minutes (with
For deliveries outside of the
contiguous United States, such as Alaska, Hawaii, Canada or Puerto
Rico, additional shipping costs will be incurred. When we receive
your order, we will obtain a shipping quote and inform you of the
costs so that you can review your order before it is processed or
charged to you. Some vendors may not ship outside of the
contiguous United States, in which case, you will be notified via
e-mail. International orders are not accepted.
Our intention here at HomeComforts.com is that you
receive goods exactly as described but, if you do need to make a
return; our intention is to make it hassle free. If the product
you have received is defective, we will gladly ship you another at
our expense. If the product has been damaged in transit, we will
provide a replacement subject to our “Damages”
terms below. For both defective and damaged products, claims must
be reported to us within 10 days of delivery. Any claims made
after this 10 day period can not be accepted and returns must be
complete within 30 days.
Returns for other reasons must be made within 30 days, freight
paid, and with an appropriate RAN. The goods
must be in the original packaging complete with all original
contents, including manuals and warranty cards; and be in
re-saleable condition. Credits are less the original shipping
charges incured for the original shipments. There is no restocking fee if an order is
placed for an exchange or replacement of equal or greater
value. Otherwise, you may choose full Store Credit for use at any
of our online stores; or a refund less a 15% deduction.
Returns must be sent to the address specified in the
RAN. Regrettably, our address in Stratford is offices only so
returns cannot be accepted. Any items returned to
HomeComforts.com without express approval cannot be accepted
and will be refused.
Unfortunately we cannot accept returns from Canada, on Minimum
Order items, Custom and most Made-to-Order items.
A Return Authorization Number MUST be obtained from
us before returning any item. Return goods must be shipped to the
appropriate manufacturer's or distributor's warehouse. Goods
returned to our office address without approval will not be
accepted and will be returned to you.
If a product is damaged in transit, we will help claim insurance
from the shipping company, but this must be done within 10 days.
If you allow this time to elapse, we will be unable to make the
claim and the return cannot be accepted.
Custom, Special Order and Made-To-Order goods may not be cancelled
after three days. Goods already shipped may not be cancelled.
Due to the variances in computer monitors and users' personal
settings, we cannot guarantee that the color represented in the
image on your monitor is exactly as the item appears in the
At HomeComforts.com, we know that your privacy is important to
you. The information we collect from you when you place your order
is used exclusively to fulfill your order and to contact you about
your order, if necessary. We will not rent or sell your name,
e-mail address or personal information to third parties. We may
send you occasional newsletters via e-mail or snail mail, and we
also post selected testimonials on our website with the name and
hometown listed. We will remove your name from our mailing list or
from our testimonials at your request.
Online ordering at HomeComforts.com is safe and secure. We use
Thawte Secure Socket Layer (SSL) software to encrypt the data you
send to us, so you can be sure that your information is protected.
Additionally, Hacker Safe tests and certifies our site daily so
that it meets the highest security scanning standards of the U. S.
government, Visa, MasterCard, American Express and Discover. You
can click on both of the icons to verify our website security at
HomeComforts.com, a reputable company with a proven track record,
strives to bring you the best in value, as well as quality and
selection. If you find an item at a lower price anywhere online,
please e-mail us at
support@HomeComforts.com, or call us at 1-800-667-8721 and let
us know. Since we value your business, we will do what we can to
match the price. When you shop online at HomeComforts.com, you
will receive the outstanding service and security you deserve.